To permanently delete your Sehaam AI® data from our systems, please follow these steps:
- Send an Email Request: Email our privacy team at support@coachlead.co (from your registered email address, if you have subscribed to a piad plan).
- Use the Subject Line: Data Deletion Request - Sehaam AI
- Include Your Identifiers: In the body of the email, please provide the WhatsApp phone number (including country code, e.g., +44 7XXX XXXXXX) used to interact with Sehaam AI®, and the email address used during checkout (if you subscribed to a paid plan).
- Identity Verification: To protect your privacy and prevent unauthorised deletion requests, we may send a brief confirmation message to your registered WhatsApp number or email address to verify ownership before purging your records.
- Data Erasure (Within 30 Days): Once verified, we will permanently delete your user profile, phone number identifier, session usage records, and active conversational session logs from our cloud infrastructure within 30 calendar days (and typically within 7 business days), with encrypted system backups automatically purged in accordance with our standard retention cycle.
- Final Confirmation: You will receive a written email confirmation via email (or via WhatsApp message if you you did not register an email address) as soon as the deletion process is complete.
- Cancelling Active Subscription: Requesting data deletion does not automatically cancel an active recurring billing plan. If you have an active monthly or annual subscription, please cancel it via your Stripe Customer Portal link (found in any billing receipt email) or explicitly ask us to cancel your subscription alongside your data deletion request.
- Statutory Financial Records: If you made a purchase, certain billing and invoice records processed through Stripe must be retained for up to 6 years solely to comply with UK statutory tax, accounting, and HMRC legal obligations. All non-financial coaching and WhatsApp profile data is permanently erased.
- Deleting Chats on Your Device: Erasing your data from our servers removes all records held by Coach Lead, but will not automatically delete chat history stored locally on your personal phone. You can clear or delete the chat thread directly inside your WhatsApp app at any time.
- Previously Anonymised Data: Permanent erasure removes all personal data, chat transcripts, and identifiers linked to your WhatsApp number or account. Any statistical insights or product improvements previously derived from irreversibly anonymised, de-identified interactions (which can no longer be linked back to you) are unaffected.
If you have any questions regarding your privacy rights or how your data is handled, contact our Data Protection contact at support@coachlead.co.
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